oracle
Customer Service Representative - Non-Voice
IGT Solutions
IND
Full-time
Mid
Onsite
Discovered 3 days ago
Full Job Posting
Qualifications
- Minimum Bachelor's degree/ Under grad
- Prior experience in customer service
- Strong communication and interpersonal skills.
- Ability to handle customer queries and complaints effectively.
- Relevant work exp. Preferably customer service
- Good Spoken English
- Computer Skills ability/experience using computer applications
- Typing Speed
- Call Handling Etiquette
Responsibilities
- Customer service orientation and commitment to quality, responsibility, high work standards, and initiatives
- An understanding of corporate etiquette and the ability to ask the right questions to understand true client needs is essential
- Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing
- Proficiency with MS-office
- Rounded experience in airline operations including Customer Service/ Reservations/ Refunds would be preferable
- Airline GDS Knowledge.
- Diploma/ Certification in Airlines customer service/ reservations/ baggage queues is preferable
- Good academic profile
- Graduate/Undergraduate with 6 months of International BPO Experience – (Chat experience preferred)
About IGT Solutions
IT Services & Consulting16400 employeesFounded 1998
A privately held Indian customer-experience and technology-services provider delivering AI-enabled business operations for global enterprises.
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