Process Architect, Professional Services
Role Overview
Blackbaud is seeking a Process Architect to design, standardize, and continuously improve end-to-end delivery processes across Professional Services.
This role will strengthen operating models, clarify process flows, and define ownership structures that enable scalable, consistent, and high-quality service delivery across our global workforce.
The Process Architect will partner across teams to improve efficiency, reduce complexity, and protect the customer experience as the organization evolves.
Key Skills for This Role
Full Job Posting
Executive Summary
Blackbaud is seeking a Process Architect to design, standardize, and continuously improve end-to-end delivery processes across Professional Services.
This role will strengthen operating models, clarify process flows, and define ownership structures that enable scalable, consistent, and high-quality service delivery across our global workforce.
The Process Architect will partner across teams to improve efficiency, reduce complexity, and protect the customer experience as the organization evolves.
Role Summary
The Process Architect is responsible for improving how Professional Services work gets planned, routed, delivered, and supported across teams.
This role focuses on simplifying processes, clarifying how work moves through the organization, and helping teams adopt consistent practices that improve efficiency, collaboration, and customer experience.
Operating Model & Process Design
- Define end-to-end service delivery processes across implementation, optimization, and managed services
- Create standardized workflow playbooks and process maps
- Establish clear handoffs across teams
Front Office vs Back Office Segmentation
- Define responsibilities between customer-facing and non-customer-facing roles
- Eliminate role duplication and ambiguity
- Partner with leadership to evolve role definitions
Global Workforce Enablement
- Identify work suitable for different global teams
- Design transition and ramp plans
- Partner with Global leadership to ensure readiness and quality
Process Governance & Quality
- Define KPIs including cycle time, quality, and customer impact
- Establish governance models across global teams
- Lead continuous improvement initiatives
Capacity & Flow Optimization
- Design workflows to balance global workloads
- Reduce bottlenecks and inefficiencies
- Define intake and routing processes
Automation & AI Enablement
- Identify repeatable activities and manual handoffs that can be streamlined through automation or AI-supported workflows
- Partner with operations, enablement, technology, PMO, RMO and delivery leaders to pilot scalable automation opportunities
- Translate process insights into practical AI use cases that improve quality, speed, consistency, and consultant experience
- Ensure automation supports customer experience, delivery quality, and responsible adoption practices
Change Management & Adoption
- Partner with the PMO to drive adoption of new processes
- Partner with enablement for training
- Act as liaison between strategy and execution
Required Qualifications
- 8-12 years in Professional Services, Consulting, or Operations
- Experience designing scalable delivery processes
- Experience with global delivery models
- Strong stakeholder influence and communication abilities
- The role is based in Hyderabad and is on a blended/afternoon shift (1-10pm IST)
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Blackbaud India
Director, Software Development
Hyderabad, IND
Blackbaud seeks a Director of Engineering to lead the global YourCause engineering organization, grow its leadership team, and deliver reliable enterprise SaaS. Candidates need substantial engineering leadership and SaaS
Digital Marketing Manager, Senior
Hyderabad, IND
Blackbaud India is hiring a Senior Digital Marketing Manager to provide strategic support and expertise across vertical and regional markets, maximizing the impact of paid media to drive ARR through full-funnel campaigns
Agents for Good Readiness Lead
Hyderabad, IND
Blackbaud seeks a hands-on team lead to manage readiness and customer adoption for AI-powered Agents for Good products. You will lead a team, guide customer onboarding, and drive product enablement and change management.
Product Manager, Principal
Hyderabad, IND
Blackbaud seeks a Principal Product Manager to lead data-platform foundations supporting data, machine learning, and developer experiences. The role requires 8+ years of product management experience, technical platform
Senior Strategic Planner
Hyderabad, IND
Blackbaud seeks a strategic planner to drive operational excellence across its Architecture, Platform, Engineering, and eXperience organization. The role leads strategic and transformation planning, operating rhythms, bu
Customer Renewal Sales
Hyderabad, IND
Blackbaud seeks a customer renewal specialist to lead proactive, predictable renewal processes for software subscriptions, maintenance, and services. The role requires 5+ years in renewals, account management, or custome
Senior Financial Analyst
Hyderabad, IND
Blackbaud is seeking a senior financial analyst to partner with Product and Technology leaders on forecasting, cost management, reporting, and strategic planning. The role leads planning cycles, improves financial proces
Process Doc Specialist
Hyderabad, IND
Blackbaud is seeking a Senior Process Documentation Specialist to establish documentation strategies and improve Support process information. The role creates and maintains technical and end-user documentation, audits co
Director, Software Development
Hyderabad, IND
Digital Marketing Manager, Senior
Hyderabad, IND
Agents for Good Readiness Lead
Hyderabad, IND
Product Manager, Principal
Hyderabad, IND
Senior Strategic Planner
Hyderabad, IND
Customer Renewal Sales
Hyderabad, IND
Senior Financial Analyst
Hyderabad, IND
Process Doc Specialist
Hyderabad, IND