Private Banker

Job Summary

• The incumbent will be primarily responsible for managing relationships with High Net Worth (HNW) customers allocated to him,and act as a ‘one-stop solution’ for all Private Banking domestic banking and investment, and lending services.
• The incumbent must be able to work closely as part of the team to develop referrals from their client bases.
• ****Key Accountabilities****
• Responsible for accomplishing lending and deposit volume goals and all financial services within the Private Banking platform
• To develop and grow the PB AUM portfolio and maximize the return for the bank
• Develop new business by acquiring new clients and cross sell a wide variety of Private banking products and services including a comprehensive range of credit services, investment services
• To produce and present suitable investment proposals to HNWI with best advice practice
• To produce and present suitable credit facilities proposals to HNWI
• To provide regular feedback on market developments and competitor activity
• To ensure strict compliance with internal and external guidelines and regulations
• Responsive to the needs of the customer base and lead the customer focus initiative to ensure a cross referral environment is established in the Private Bank for the best interests of the client.
• Market the Group’s products and services to the HNW customers
• Conduct visits to HNW customers to strengthen relationships through personalized interaction and at the same time market Group products and services.
• Act as the single point of contact for all Private Banking services pertaining to HNW customers. Ensure customer complaints are handled/ resolved in the most expeditious manner.
• Conduct regular visits to customers in line with strategy and act as the main point of contact for servicing the customer, providing information, answering inquiries and resolving issues.
• Solicit client feedback on value proposition and for new product ideas and ensure communication of customer feedback to Segment Management team.
• Leverage insights and data on customer needs and behaviour in order to build deep customer relationships.
• Build and maintain strong and effective relationship with the all other related departments and units to ensure priority processing and resolution of the needs/ queries of such customers including any related operational issues and thereby facilitate achievement of the Group’s goals/ objectives.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required on the HNW customer base
• Participate in the identification and establishment of new relationships, consistent with the Bank’s strategic and commercial objectives.
• Prepare regular meetings with portfolio clients to introduce Cb products and services in order to maximize portfolio revenues and ensure that customers are satisfied with services received.
• Assist in the maintenance of ongoing dialogue with customers to ensure that they are aware of all Cb products/services relevant to their situation and credit analysis.
• ****Education****
• Bachelor degree or equivalent