Principal Technical Program Manager

Customer engagement Engage directly with customers to understand their needs, workflows, and adoption barriers, and translate their feedback into product improvements and Copilot growth opportunities. Coordinate Copilot growth initiatives across Word, Excel, and PowerPoint (WXP), aligning teams around clear problem statements, priorities, success metrics, and timely execution. Manage risks, dependencies, and communication plans, and provide regular executive updates on progress, risks, and outcomes to keep stakeholders informed and accountable. Collaborate closely with engineering, data science, product management, and business development to deliver product improvements that drive Copilot adoption and sustained usage. Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development 3+ years of experience managing cross-functional and/or cross-team projects. Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience. Experience engaging directly with large enterprise customers and building products through a forward deployed engineering model. Deep understanding of product-led growth and experience building products that drive growth by earning users' adoption, engagement, and loyalty. Experience with generative AI, AI agents, and AI-powered developer tools. Understanding of AI evaluation, agent orchestration, human-in-the-loop systems, or autonomous workflows. Experience with experimentation platforms, telemetry systems, and performance measurement frameworks. Solid data fluency, including the ability to analyze telemetry and evaluation data directly, go beyond dashboards, and distinguish meaningful signals from noise.