Data Center Technicians Manager

Role overview

Leadership and service delivery

• Model, coach, and support an accountable, positive team culture.
• Oversee data center service compliance and quality.
• Ensure technicians follow service policies, procedures, deadlines, and service-change policies.
• Train technicians on installation, deployment, replacement, and post-execution quality checks.
• Verify quality checks and take corrective action as needed.
• Escalate issues, follow up on resolution, and share relevant resolution knowledge.
• Review process changes and communicate service impacts to stakeholders.
• Lead team and triage meetings, prioritize work, and adjust priorities as needed.

Safety and ownership

• Complete safety training, conduct daily safety briefings, and participate in on-site safety committees.
• Ensure technicians and vendors follow safety procedures for PPE, equipment, lifting, electrical hazards, and ladders or rolling stairs.
• Encourage technicians to report safety concerns and incidents.
• Own the quality and completeness of data center services and the resulting customer experience.

Required qualifications

• Bachelor's degree and basic knowledge of computer hardware and components, plus 3+ years supporting IT equipment or related technology, or related experience with technical teams.
• At least 2 years directing, supervising, or managing others.
• Ability to work non-standard shifts, including evenings, nights, weekends, and/or holidays.
• Must meet applicable Microsoft, customer, and/or government security screening requirements.
• Must pass the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Preferred qualifications

• An associate degree in Computer Science or related field and/or equivalent work experience.
• Four or more years supporting IT equipment or related technology.
• Three or more years in a production, mission-critical 24x7x365 data center environment.
• Preferred certifications include ITIL Foundation, inventory control, CompTIA A+/Server+/Network+, BSC, CDCP, MCP, or Six Sigma Green Belt.
• Two or more years leading a diverse technical or IT workforce of up to ten employees.

Workplace and schedule

• The role includes on-site safety committees and data center facilities responsibilities.
• Shift assignments may include evenings, nights, weekends, and/or holidays.