Data Center Technicians Manager

Role overview

Responsibilities

• Model, coach, and care for the team while promoting empowerment, accountability, and a positive team culture.
• Maintain overall data center service compliance and quality.
• Guide compliance with business-unit and service-level policies, procedures, deadlines, and service-change policies.
• Train technicians in installation, deployment, replacement, and post-execution quality checks.
• Verify quality checks and take corrective action as needed.
• Escalate issues, follow resolution, and share issue-resolution knowledge with appropriate teams.
• Assess process changes for impact on service execution and share relevant information with stakeholders.
• Lead team and triage meetings, prioritize work, and rebalance priorities as conditions change.
• Complete safety training, conduct daily safety briefings, and participate in on-site safety committees.
• Ensure technicians and vendors follow safety procedures, including PPE, equipment use, lifting, electrical hazards, and ladder or rolling-stair use.
• Promote reporting of safety concerns and incidents.
• Own service quality, completeness, facilities, and resulting customer experience.

Required qualifications

• Bachelor's degree and basic computer hardware and components knowledge, plus 3+ years supporting IT equipment or related technology, or related experience working with technical teams.
• 2+ years directing, supervising, or managing others.
• Ability to work shifts, including non-standard evening, nighttime, weekend, or holiday hours.
• Meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check on hire or transfer and every two years thereafter.

Preferred qualifications

• Associate degree in Computer Science or related field and/or equivalent work experience.
• 4+ years supporting IT equipment or related technology.
• 3+ years in a production, mission-critical 24x7x365 data center environment.
• Applicable certifications: ITIL Foundation, ASICS/Inventory Control, CompTIA A+, Server+, or Network+, Basic Structure Cabling (BSC), CDCP, MCP, or Six Sigma Green Belt.
• 2+ years leading a diverse technical or IT workforce of up to ten employees.

Schedule

• The role may include non-standard evening, nighttime, weekend, and holiday shifts.

Workplace and safety

• The role includes on-site safety committee participation and safety briefings in a data center environment.