Principal, Key Accounts

What You'll Own

What You Bring

• 8+ years in Customer Success, Strategic Account Management, or Consulting, with at least 3 years managing enterprise or key accounts at a SaaS company
• 3+ years of experience in healthcare, deep familiarity with primary care organizations, physician group dynamics, or health system operations strongly preferred
• A demonstrable track record of retaining and growing complex, multi-stakeholder accounts
• Experience selling or co-selling expansion, you're comfortable in commercial conversations and partnering closely with Sales
• Executive presence and credibility: you can hold a room with a CMO and a CFO, and you know how to build trust at the top
• Strong business acumen, you connect customer outcomes to business value, and you use data to tell that story
• A bias toward action, ownership, and candor, you don't wait to be asked, and you communicate clearly even when it's hard
• Genuine curiosity about AI in healthcare. You follow where the space is going, you use AI tools yourself, and you can have a credible, nuanced conversation with clinical and operational leaders about what's real
• Salary range: $155,000-185,000 + bonus
• Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.
• We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.
• Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

Qualifications

• 8+ years in Customer Success, Strategic Account Management, or Consulting, with at least 3 years managing enterprise or key accounts at a SaaS company
• A demonstrable track record of retaining and growing complex, multi-stakeholder accounts
• Experience selling or co-selling expansion, you're comfortable in commercial conversations and partnering closely with Sales
• Executive presence and credibility: you can hold a room with a CMO and a CFO, and you know how to build trust at the top
• Strong business acumen, you connect customer outcomes to business value, and you use data to tell that story
• A bias toward action, ownership, and candor, you don't wait to be asked, and you communicate clearly even when it's hard
• Genuine curiosity about AI in healthcare. You follow where the space is going, you use AI tools yourself, and you can have a credible, nuanced conversation with clinical and operational leaders about what's real
• Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.
• We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.
• Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

Preferred Qualifications

• 3+ years of experience in healthcare, deep familiarity with primary care organizations, physician group dynamics, or health system operations strongly preferred
• Salary range: $155,000-185,000 + bonus