Principal Client Manager

We are seeking a talented individual to join our MMB Global Benefits Management team. This role will be based in Sydney or Melbourne. This role will require you to work with both our, and our client's network of overseas offices with hybrid working arrangements available.

This is a senior opportunity to help shape and grow a developing team supporting multinational clients across Asia and Pacific. You will lead complex client relationships, provide strategic guidance on employee health and benefits, and contribute to the direction of client service, team development and business growth. The role suits someone who can operate with judgement, influence senior stakeholders and bring a commercial, solutions-focused approach.

We will count on you to:

Lead a portfolio of multinational clients as the primary client relationship contact

Provide strategic advice on: employee health and benefits, global benefits programme design including global benefits financing advice (on pooling / captives) and client service issues

Manage senior stakeholder relationships, client escalations and delivery across internal and external teams

Review renewal documents, claims trends and market information to support informed client decisions

Contribute to business expansion activity, client onboarding and the development of account strategies

Shape team ways of working, mentor junior colleagues and support continuous improvement

Enhance our ability to sell additional health and wellbeing projects delivered by our strongly connected consulting team (e.g. Flexible benefits, onsite clinics, wellness, retirement, communication) through understanding the health market

Work autonomously and flexibly within a geographically diverse team across multiple time zones

Support the commercial team's pursuit of new clients

What you need to have:

Advanced industry experience

Proven experience managing complex client relationships and senior stakeholder expectations

A demonstrable ability to support new and expanded growth targets

Experience supporting business development and client growth activity

Well-developed project management, organisational and prioritisation skills

Strong self-starter, fast learner, quality conscious, committed to deadlines

Demonstrated analytical capability with confidence using MS Word, PowerPoint and Excel

Relevant tertiary degree

What makes you stand out:

Experience leading operational or process improvement initiatives. Applicants who can demonstrate strong AI literacy will be highly regarded

Experience in broking (health/life/disability insurances), multinational insurance program management or rewards & benefits consulting experience will be highly regarded

Exposure to regional or global client environments across borders

A deep understanding of people risks, rewards & benefits consulting, benefits technology or healthcare will be highly regarded

Applicants who are ANZIIF Tier 1 compliant will be highly regarded

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities

Our international scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Applications can be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal & bankruptcy check prior to commencement of employment.