Principal Account Manager

About This Role

Job Description The Principal account manager for Qatar, Bahrain, Oman, Kuwait etc and Africa ( except North Africa) would be responsible for leading and executing ATR accounts for APU, Avionics and Mechanical products. This position reports into the ATR EMEAI Aftermarket organization and is responsible for ~$200M annually. The successful candidate will lead the Qatar, Bahrain, Kuwait, OMAN etc and Africa ( except North Africa) account for all products and services in the Honeywell portfolio with an MOS and Quarterly Business Reviews to achieve the annual operating plan (AOP) revenue, working capital, key account scorecards, cash/accounts receivables metrics, drive accelerated Retrofit, Modification & Upgrade (RMU) product opportunities through existing and new STC’s and manage all un-encumbered orders and holds. Additional responsibilities include SIOP input for RMU products. The role is critical in support of helping drive improved delivery system performance through holds reductions, improved cash and working capital performance with rapid dispute resolution. Additionally, the successful candidate must be closely aligned to our Product Teams and participate in several new product pursuits.

Key Responsibilities

• Manage the internal and external element of the customer Management Operating System (MOS) to achieve all financial and customer satisfaction goals for their account portfolio. Build, develop, and lead an effectiveCustomer Core Team (CCT) that might include Area Sales Managers and Customer Support Managers in pursuit of goals.
• Own business commercial relationships, including the achievement of growth targets, working capital metrics, and ensure pursuit pipeline is filled and achieved.
• Maintain oversight of HON performance to both Honeywell and customer contractual obligations
• Provide leadership and strategic vision to Area Sales Managers and Customer Support Managers to ensure cross functional objectives are prioritized and executed to meet goals, objectives and AOP targets
• Partner with Customer & Product Support leadership to improve customer satisfaction, ensuring issues are identified and addressed through cross functional influence, including but not limited to: quarterly business reviews, account RAILs, service requests, data collection. This includes approval of C&PS action plans to improve customer satisfaction as measured by VOC and NPS tools.

YOU MUST HAVE

• 10+ years product or sales knowledge experience with Aftermarket experience
• Degree in Business/Marketing/Engineering preferred.
• MBA or other Master’s degree is highly desired.
• Leadership: Experience to overcome obstacles, succeed in the face of adversity, and deal with ambiguity. Must know how to effectively influence and lead others across functions to get things done.
• Experience in developing and executing strategy.

Our Offer

• Opportunity to work on cutting-edge technologies with global impact.
• A collaborative and innovative environment within a world-leading technology company.
• Professional development and career growth opportunities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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