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greenhouse

Premier Services Specialist

Liaison International
USA
Mid
Hybrid
$73,000—$85,000 USD
Discovered Yesterday

Full Job Posting

Responsibilities:

  • Consult with Premier Services clients regarding their business and operational processes to determine the most effective use of technology solutions to address their needs.
  • Implement or update configurations in clients’ Salesforce instances for TargetX and Salesforce products as well as bundled third-party solutions.
  • Create or update Salesforce automations via Process Builders, flows and/or formula fields; manage Visualforce pages and Apex classes as they are required for TargetX products.
  • Set security parameters via profile provisioning or permission set creation and assignment.
  • Complete data migrations and integrations via DataLoader and Informatica.
  • Develop training material and conduct client trainings on various TargetX and Salesforce tools.
  • Manage system upgrades for Premier clients including client outreach, scheduling, upgrade and post-upgrade-configurations, testing, and product issue resolution.
  • Position Requirements:
  • Bachelor’s degree from an accredited college or university.
  • Experience in a higher education setting specifically within the admissions and student success departments.
  • Familiarity with and experience utilizing and configuring on the Salesforce platform.
  • Obtained Salesforce Administrator Certification within 6 months of employment.
  • Strong understanding of business software, including CRMs, Microsoft Office, and Google Suite.
  • Excellent analytical reasoning, problem solving, and multitasking skills.
  • Excellent written, communication, and presentation skills.
  • Demonstrated ability to resolve issues and maintain strong client relationships.
  • Ability to demonstrate an owner’s attitude toward customer issues.
  • Ability to prioritize multiple tasks with varying deadlines.
  • Proactive and energetic attitude with the desire to be a key player on a results-oriented team in a fun, fast-paced work environment.
  • Ability to work independently and collaboratively while working in a remote environment.
  • Highest personal and professional values that are aligned with the TargetX and Liaison fundamentals.
  • The base salary range for this role is listed below. Exact compensation may vary based on skills, experience, and location.
  • Pay Transparency$73,000—$85,000 USD
  • Privacy Policy | GDPR | CCPA Compliance

Qualifications

  • Bachelor’s degree from an accredited college or university.
  • Familiarity with and experience utilizing and configuring on the Salesforce platform.

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