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greenhouse

Customer Service Representative

Liaison International
Buffalo, USA
Full Time, Temporary
Entry · 1+ years experience
Hybrid
USD 19-19.5 hourly / hour
Discovered 1 months ago

Full Job Posting

Responsibilities

  • Respond to inbound inquiries and concerns of applicants via telephone, e-mail and chat in a fast-paced, call center environment.
  • Maintain accurate records of call data in CRM system
  • Meet quantitative and qualitative standards as set by department
  • Troubleshoot potential problems with web-based applications including application status, completion updates, and billing inquiries

Position Requirements

  • Bachelor’s degree strongly preferred
  • 1-2 years in a customer service role
  • Demonstrated experience with MS Office Suite and web-based information sources
  • Strong interpersonal, written, and verbal communication skills
  • Demonstrated attention to detail while meeting/exceeding daily expectations for quality and quantity
  • Ability to advocate for applicants and clients
  • Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi-product environment
  • Demonstrated ability to learn quickly between different roles and new responsibilities
  • Understanding of admissions and application process a positive
  • Live in a commutable distance to our Buffalo, NY office
  • The base salary range for this role is listed below. Exact compensation may vary based on skills, experience, and location.
  • Privacy Policy | GDPR | CCPA Compliance

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