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greenhouse

Implementation Associate

Liaison International
USA
Full-time
Entry · 1+ years experience
Hybrid
USD 70000-80000 yearly / year
Discovered 2 weeks ago
CRM

Full Job Posting

Responsibilities

  • Participate in client implementation projects, supporting activities from requirements gathering through configuration, testing, training, and completion.
  • Work with clients and Implementation team members to understand, document, and translate client requirements into appropriate system configurations.
  • Complete backend and end-user configurations accurately and according to documented client requirements and implementation standards.
  • Support and conduct testing activities to ensure configurations meet client requirements and function as expected.
  • Assist with and, as experience grows, deliver training and knowledge transfer sessions for client administrators and end users to support platform adoption.
  • Communicate clearly and professionally with clients and internal stakeholders regarding implementation activities, questions, deliverables, and next steps.
  • Help clients understand available product features and recommended approaches for using the platform effectively.
  • Identify implementation questions, issues, risks, or challenges and work with senior Implementation team members to determine appropriate next steps and escalation.
  • Build positive working relationships with client team members while providing responsive and professional service throughout the implementation process.
  • Manage assigned implementation tasks and priorities, meeting established deadlines and communicating proactively when timelines or deliverables may be at risk.
  • Maintain and contribute to implementation documentation, tools, resources, and best practices.
  • Identify opportunities to improve Implementation team processes, documentation, and the overall client implementation experience.
  • Participate in on-site client work as needed, including occasional travel.

Position Requirements

  • Bachelor’s degree preferred, or equivalent combination of education and relevant experience.
  • 1+ years of relevant professional experience , preferably working with CRM systems, SaaS technology, client services, implementation, project coordination, customer success, or a related field.
  • Experience using, administering, or configuring a CRM or other business software platform preferred.
  • Strong written and verbal communication skills with the ability to communicate professionally with clients and internal stakeholders.
  • Strong attention to detail and willingness to learn technical system configuration.
  • Ability to follow documented processes while using sound judgment to identify questions or issues that require additional guidance.
  • Strong organizational and time-management skills with the ability to manage multiple tasks and shifting priorities.
  • Demonstrated problem-solving skills and a willingness to ask questions, seek guidance, and learn from more experienced team members.
  • Collaborative, proactive, and customer-focused approach to working in a fast-paced team environment.
  • Experience working in higher education is a plus.
  • The base salary range for this role is listed below. Exact compensation may vary based on skills, experience, and location.
  • Pay Transparency
  • $70,000 — $80,000 USD
  • Privacy Policy | GDPR | CCPA Compliance

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