Practice Growth Specialist
Full Job Posting
What you'll do
- Manage a portfolio of practitioner accounts across onboarding, growth, and retention stages.
- Conduct calls, meetings, and training sessions to support practitioner understanding and use of the platform.
- Guide practitioners through acquisition, adoption, and optimization stages by aligning Fullscript capabilities to their workflows and goals.
- Identify practitioner needs, challenges, and opportunities through discovery and ongoing engagement.
- Support practitioners in progressing from initial use to consistent and effective execution.
- Communicate regularly via email, phone, and virtual meetings to maintain engagement and momentum.
- Document all practitioner interactions, activities, and follow-ups in CRM systems.
- Identify risks to adoption or engagement and take action to address them or escalate when needed.
- Gather and relay practitioner feedback, insights, and product-related observations to internal teams.
- Develop a strong working knowledge of Fullscript’s product offerings, including supplements, diagnostics, wholesale, and integrations.
- Build and maintain trusted relationships with practitioners to support long-term engagement and retention.
- What you bring to the table
- Required:
- 2–4 years of experience in Sales, Customer Success, Account Management, or a similar client-facing role.
- Strong communication, relationship management, and problem-solving skills.
- Experience conducting customer calls, trainings, or presentations.
- Ability to manage a book of business and prioritize work across multiple accounts.
- Experience using CRM systems such as Salesforce or similar tools.
- Ability to learn and apply product knowledge across multiple offerings.
- Bonus if you have
- Experience in healthcare, wellness, or digital health environments.
- Familiarity with practitioner workflows or clinical operations.
- Experience supporting adoption or behavior change within customer accounts.
- What we can offer you
- Salary range: $60k to $75k CAD
- Remote-first flexibility to work where you work best, with Ottawa, Toronto, or Calgary preferred for this role.
- Flexible PTO and competitive pay, because work-life balance matters
- RRSP/401k match and stock options to invest in your future
- Premium benefits package with customizable coverage, paramedical services, and an HSA.
- Fullscript discounts to save on high-quality wellness products
- Continuous learning opportunities to grow your skills and career
- Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only and does not include stock options, wellness stipends, or other benefits that are part of Fullscript’s total rewards package.
- Final compensation depends on experience, skills, and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region.
- Why Fullscript
- Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.
- What to Know Before You Apply
- We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page.
- A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.
- Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [email protected].
- All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.
- We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.
- Learn More
- www.fullscript.com
- @fullscriptHQ on instagram
- @fullscript on YouTube
- FullScript on LinkedIn
Qualifications
- Familiarity with practitioner workflows or clinical operations.
About Fullscript
Canadian healthcare platform helping practitioners order supplements, manage labs, and support patients with whole-person care.
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