POS Application Support Analyst
Role Overview
Supports the stability, availability, security, and continuous improvement of POS applications and payment systems across Selfridges retail stores and digital touchpoints.
Works with infrastructure, IT security, in-store technology, hospitality, and retail operations teams to support reliable customer transactions.
The role can be based in London, Leicester, Birmingham, or Manchester.
Key Skills for This Role
Full Job Posting
Role overview
Supports the stability, availability, security, and continuous improvement of POS applications and payment systems across Selfridges retail stores and digital touchpoints.
Works with infrastructure, IT security, in-store technology, hospitality, and retail operations teams to support reliable customer transactions.
The role can be based in London, Leicester, Birmingham, or Manchester.
POS application support and delivery
- Own POS and payment application support across stores and digital touchpoints, including the Xstore stack and its integrations.
- Resolve incidents and contribute to major incident management, with particular focus on trading-critical periods.
- Maintain monitoring, alerting, and escalation paths; deliver changes and releases with coordinated testing, rollout, and rollback.
- Assess changes for security, performance, and PCI impact; support audits and work with Security and GRC on remediation and controls.
- Provide out-of-hours on-call support as part of a rota.
- Maintain payment terminal software, till printer drivers, peripherals, and Berkel scales configurations, calibration, and verification.
- Coordinate security patch testing, help resolve power-related offline tills, document deliverables, and follow governance and technology design principles.
Experience and requirements
- Proven POS or retail application support experience in a multi-store environment.
- Hands-on Oracle Retail Xstore experience, including Xstore, Xenvironment, and Xcenter, or experience with a comparable enterprise POS system.
- Strong understanding of POS systems, payment flows, and store technology dependencies.
- Working knowledge of Oracle Database and SQL; familiarity with Java applications, Windows log analysis, and PowerShell scripting.
- Ability to install, upgrade, support, and troubleshoot peripherals and perform preventative maintenance.
- Experience supporting business-critical systems, POS rollouts or upgrades, and complex retail technology initiatives.
- Familiarity with PCI DSS, payment controls, incident management, and release and change processes.
- Able to prioritize concurrent issues, manage risks, escalate, and operate in complex situations.
Technical environment
- Relevant areas include POS platforms and integrations, payment services, store networking and connectivity, monitoring and incident tooling, and the software development lifecycle.
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