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Policy Administration & Contact Center Manager

EMC Insurance Companies
Remote, USA
Full-time
Manager · 7+ years experience
Remote
Discovered 1 weeks ago
Communication

Full Job Posting

Education & Experience

  • Bachelor’s degree, preferably in insurance, business, or a related field, or equivalent relevant experience
  • Seven years of policy administration experience in life insurance and annuities or related experience; contact center experience preferred
  • Prior leadership experience
  • LOMA coursework and Associate Customer Service (ACS) designation preferred
  • Knowledge, Skills, & Abilities:
  • Advanced proven knowledge and understanding of life insurance industry products and procedures
  • Excellent knowledge of state insurance and IRS regulations
  • Working knowledge of contact center operations, including service level, scheduling, and quality monitoring practices
  • Strong technical knowledge of computers and insurance administration systems, including contact center/telephony platforms
  • Excellent leadership abilities and interpersonal skills with the ability to foster a cooperative work environment
  • Superior verbal and written communication skills
  • Excellent organizational and customer service skills
  • Superior analytical and problem-solving abilities
  • Ability to work in a fast-paced and team environment
  • Ability to maintain confidentiality
  • The hiring salary range for this position will vary based on geographic location, falling within either of the following:
  • $85,799 - $118,545 or $94,826 - $130,394
  • A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.
  • For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers.
  • Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.
  • All of our locations are tobacco free including in company vehicles.

Preferred Qualifications

  • Seven years of policy administration experience in life insurance and annuities or related experience; contact center experience preferred
  • LOMA coursework and Associate Customer Service (ACS) designation preferred

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