PNC Support Analyst (CLIN APPLICATIONS PROFL 3 HX)

Role overview

Clinical systems and user support

• Supports the design, building, testing, implementation, and management of clinical applications.
• Adapts software configurations to clinical workflows, documentation needs, and practice standards.
• Works with clinicians to create or update protocols and prepares specifications covering processes, information flow, risks, and impacts.
• Provides customer service, troubleshooting, and system maintenance.
• Performs data analysis and reporting for clinical and business functions.
• Manages critical data file transfers to insurance carriers and the campus Student Information System.
• Key responsibility areas are clinical and systems operational support and functional analysis (90%) and access management (10%).

Minimum qualifications

• Bachelor's degree in information technology or equivalent education and experience in a related field.
• Experience with HIPAA, FERPA, and applicable medical information confidentiality and security requirements.
• Computer skills across Linux, Mac, and Windows, including common productivity tools, databases, email, and web browsers.
• SQL, technical reporting, stakeholder communication, source-system reconciliation, data visualization, and dashboard design skills.
• Strong user training, support, collaboration, problem-resolution, communication, analytical, documentation, and reporting skills.

Preferred qualifications

• Experience reconciling records and processes across multiple data sources and database systems.
• Experience writing SQL queries, including SELECT statements, joins, aggregations, and subqueries.
• Knowledge of one or two areas of practice management databases or electronic medical record systems.
• Knowledge of health facility functions and requirements.

Department context

Compensation and appointment

• The description lists an annual pay range of $94,700 to $177,300 and an annual salary frequency.
• The position is a 100% staff career appointment.