Platform Support Specialist

Strong customer service and communication skills, both written and verbal

Excellent time management and organisational skills

Ability to manage competing priorities in a fast-paced environment

Resilient, adaptable, and solutions-focused

High attention to detail and accuracy

Professional, positive, and proactive “can-do” attitude

Strong sense of accountability and ownership

Proficiency in Microsoft Office and comfort working with digital platforms

Experience in insurance, underwriting support, or broker servicing will be well regarded (but not essential)

We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:

At CFC, we’re committed to your development – enjoy access to a range of company-funded training programs and learning initiatives designed to support your growth and career progression.

Flexible, hybrid working week;

Our ‘Excellence Program’ which encourages and rewards a culture of high-performing individuals and teams;

‘You Do You Day’ – an annual additional leave today to do something that brings you joy;

Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better;

Annual end of financial year and end of calendar year events, in addition to social club arrangements;

Optional annual charity volunteering day, facilitated by us;

3 additional personal leave days per year – for whatever you need;

Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you;

Apply to work remotely for up to 3 months per year; and

Access to our Employee Assistance Program.

To be considered, please submit a cover letter clearly outlining how your experience aligns with the criteria listed above, along with your resume.

Applicants must be Australian Citizens or Permanent Residents to be eligible for this role. Please note that only shortlisted candidates will be contacted.