Business Analyst

Partner with stakeholders to understand business challenges, strategic objectives and opportunities for improvement.

Lead workshops, interviews and discovery sessions to define problems, requirements, outcomes and success measures.

Analyse existing processes, operating models and business capabilities, identifying opportunities to simplify and improve the way we work.

Translate complex business needs into clear requirements, user stories, process maps and acceptance criteria.

Design future-state processes and solutions, considering impacts across people, process, technology, data and controls.

Challenge assumptions and provide evidence-based recommendations to support effective decision-making.

Act as a key link between business stakeholders, Project Managers and delivery teams throughout the change lifecycle.

Support solution evaluation, testing, UAT, business readiness and the successful adoption of new ways of working.

Help measure the impact and benefits of change while contributing to the continued development of our Business Analysis capability.

You’ll have proven experience as a Business Analyst within insurance, specialty insurance, an MGA, broking or wider financial services .

You’ll bring a good understanding of insurance operations, ideally across areas such as underwriting, claims, delegated authority, policy administration, finance or regulatory compliance.

You’re confident eliciting requirements, mapping processes and facilitating workshops with stakeholders at different levels.

You have experience delivering business and operational change, ideally including insurance platform implementations.

You’re comfortable working across Agile, Waterfall or hybrid delivery environments.

You’re naturally analytical and can break down complex problems into clear, practical and actionable solutions.

You’re an engaging communicator who can build strong relationships, influence stakeholders and confidently challenge thinking when needed

Knowledge of BPMN process modelling or business architecture techniques would be beneficial.

Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers. Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better. Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.