Business Analyst

Role overview

About the role

• Partner with stakeholders to understand challenges, strategic objectives and improvement opportunities.
• Lead workshops, interviews and discovery sessions to define problems, requirements, outcomes and success measures.
• Analyse processes, operating models and capabilities; identify ways to simplify and improve work.
• Translate business needs into requirements, user stories, process maps and acceptance criteria.
• Design future-state processes and solutions considering people, process, technology, data and controls.
• Challenge assumptions and provide evidence-based recommendations.
• Connect business stakeholders, Project Managers and delivery teams through the change lifecycle.
• Support solution evaluation, testing, UAT, business readiness and adoption.
• Measure change benefits and contribute to the development of Business Analysis capability.

About you

• Proven Business Analyst experience in insurance, specialty insurance, an MGA, broking or wider financial services.
• Good understanding of insurance operations, ideally including underwriting, claims, delegated authority, policy administration, finance or regulatory compliance.
• Confident eliciting requirements, mapping processes and facilitating workshops with stakeholders at different levels.
• Experience delivering business and operational change; insurance platform implementation experience is ideal.
• Comfortable working across Agile, Waterfall or hybrid delivery environments.
• Analytical, practical problem-solving skills and the ability to break down complex issues.
• Engaging communicator able to build relationships, influence stakeholders and challenge thinking.
• BPMN process modelling or business architecture knowledge is beneficial.

CFC values