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Personal Lines Client Service Representative

Deland, Gibson Insurance Associates Inc.
Wellesley, USA
Full-time
Entry
Onsite
Discovered 2 months ago

Full Job Posting

  • Provide responsive, professional service to clients via phone and email
  • Assist with policy changes, endorsements, billing questions, and renewals
  • Partner with Account Managers and Producers to deliver a seamless client experience
  • Communicate with insurance carriers to support client requests and resolve issues
  • Process documentation including applications, cancellations, and policy updates
  • Maintain accurate records in our agency management system
  • Follow up on requests to ensure timely completion and a positive client experience
  • Minimum of 1 year of experience in a customer service or administrative role (insurance experience a plus, but not required)
  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication skills
  • Comfort working with technology and learning new systems (experience with Applied Epic is a plus)
  • Ability to manage multiple priorities in a fast-paced, team-oriented environment
  • Bachelor’s degree preferred
  • Clear path for growth into Account Manager and other advanced roles
  • Hands-on training and mentorship from experienced professionals
  • Opportunity to build expertise in a stable, growing industry
  • Exposure to clients, carriers, and insurance operations
  • Collaborative, team-driven culture with strong leadership support
  • Fast-paced environment with opportunities to learn and grow
  • Recognized as one of the Best Agencies to Work For
  • Strong investment in training, licensing, and professional development
  • Supportive, collaborative culture
  • Opportunity to grow within a respected and expanding organization
  • A culture that values innovation, teamwork, and continuous improvement
  • Summer Fridays and extended holiday weekends
  • Comprehensive PTO - paid vacation, holidays, and sick time, plus parental leave
  • Health, dental, and vision insurance, and a 401(k) retirement plan
  • DG University: ongoing training, support for insurance designations, and continuing education
  • Employee-led committees- Giving, Social, Client Experience, & Technology
  • We Work with Urgency

• We Have Grit

  • We Innovate

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