Personal Banking Associate
Role Overview
The role serves customers at a TD Canada Trust branch, providing service, information, and advice on products and banking solutions.
The stated pay range is $43,900–$58,600 CAD; the description does not specify a pay cadence.
The listed work location is Winnipeg, Manitoba, and the stated work week is 37.5 hours.
Key Skills for This Role
Full Job Posting
Role overview
The role serves customers at a TD Canada Trust branch, providing service, information, and advice on products and banking solutions.
The stated pay range is $43,900–$58,600 CAD; the description does not specify a pay cadence.
The listed work location is Winnipeg, Manitoba, and the stated work week is 37.5 hours.
Responsibilities
- Help customers with advice needs, service transactions, digital education, and banking-related problem resolution.
- Identify customer needs, guide them to appropriate staff or solutions, and handle confidential matters with good judgment.
- Teach customers how to use mobile, ATM, and online banking.
- Support scheduled cash and non-cash transactions, resolve critical issues, and escalate non-standard matters.
- Recommend improvements to branch practices and processes; complete business procedures accurately and on time.
- Ensure documentation reflects business intentions and complies with regulations and the bank's code of conduct.
- Contribute to team effectiveness, personal development, and sharing industry knowledge.
Requirements
- High school diploma and/or at least 1 year of relevant experience.
- IFC or equivalent required within 90 days of starting.
- Related post-secondary or undergraduate degree preferred.
- Proficiency with MS Office, branch software, and the internet.
- Banking solutions and process knowledge; strong administration, organization, planning, and time-management skills.
- Strong written and verbal communication and customer experience skills.
Licensing
- For roles requiring mutual fund licensing, applicable CIRO registration requirements must be met.
- Licensing registration is subject to background screening, including criminal and credit checks; prior credit delinquencies must have been resolved for at least six months before licensing.
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