Performance Manager

About This Role

The Performance Manager is responsible for overseeing the centralized performance function at Keolis-MHI, ensuring the delivery of accurate, timely, and strategically aligned performance reporting across all departments. This role plays a critical part in supporting decision-making, contractual compliance, and continuous improvement. Operating within the newly established Business Strategy & Performance Department, the Performance Manager lead the consolidation and coordination of performance data and insights from Operations, Engineering & Maintenance, QHSE, HR and Support Functions.

KEY RESPONSIBILITIES

Strategic

• Lead the development and execution of integrated performance reporting frameworks that ensure consistency and alignment across Operations, Engineering, QHSE, and Support Function.

• Provide strategic oversight on all departmental KPIs, ensuring that metrics are not only contractually compliant but also aligned with the Keolis-MHI strategic objectives.

• Monitor key performance trends and emerging data risks to support strategic and effective decision-making.

• Contribute to long-term performance planning by identifying systemic issues on trends, risks, and improvement opportunities.

• Define non-contractual leading KPIs to support company performance.

• Support the Business Intelligence manager in defining and deploying the Business Intelligence roadmap and strategy.

Financial

• Monitor and track performance against KPIs tied to contractual penalties and incentives under the O&M Agreement.

• Ensure accuracy, transparency, and defensibility of all performance data submitted for attribution processes.

• Provide validated performance insights to support financial exposure assessments and risk mitigation.

• Collaborate with Finance to align performance metrics with cost-efficiency and profitability targets.

Stakeholder / Customer

• Support the attribution process with the RTA, serving as the main point of contact for all performance-related submissions and discussions.

• Ensure timely preparation, validation, and submission of monthly performance reports in compliance with client and contractual expectations.

• Coordinate with departments to provide data-backed responses to RTA feedback and ensure accurate representation of performance results.

Operational

• Oversee operational performance reporting, including punctuality, availability, service delivery, and operational compliance KPIs.

• Manage asset performance metrics in collaboration with Engineering & Maintenance, including asset availability, reliability, maintenance backlog, and system failures.

• Consolidate and report performance data for Support Functions, ensuring alignment with strategic KPIs.

• Lead the creation and deployment of the KPIs improvement plans.

• Facilitate internal performance governance meetings and support the definition and follow-up of corrective action plans.

• Collaborate with the BI team to transform manual reporting into automated visual dashboards.

• Define performance-related data requirements and liaise with the Data team for timely and accurate extraction.

Capability / People

• Provide ongoing support and coaching to performance contributors in each department to ensure clarity in reporting standards and definitions.

• Foster and promote a culture of performance ownership and continuous improvement across operational and support teams.

• Lead and manage the performance team on a day-to-day basis, ensuring consistency and efficiency in performance data collection and reporting processes.

• Lead the professional development of performance analysts, enhancing skills in performance data validation, root-cause analysis, and performance storytelling.

• Support internal upskilling initiatives focused on performance management tools, methods, and standards.

Dimensions

• Direct responsibility for managing all contractual performance reporting obligations across the organization.

• Accountability for performance inputs used in the attribution process and KPI-based financial penalties or incentives.

• Regular interface with RTA on monthly performance matters, surveys, and attribution submissions.

• Collaboration with BI and data teams to enable efficient digital reporting and decision-making tools.

• Office environment. Occasional travel may be required.

EDUCATIONAL QUALIFCATIONS

Min.

Required

Desirable

Education

• Engineering or bachelor’s degree

• Master's degree or formal training in performance management, or transportation management.

Experience

• Relevant experience, demonstrating increasing levels of responsibility, including in performance management

• Performance Management and Analysis:

  • Proven experience delivering high-quality performance reports and coordinating KPI submissions.
  • Strong understanding of operational KPIs and contractual performance obligations.
  • Experience in data analysis and reporting tools such as Power BI.

• Cross-Functional Coordination:

  • Demonstrated ability to work across departments to align reporting processes and methodologies.

• Client-Facing Experience:

  • Exposure to regulatory reporting or working with public sector clients (e.g., RTA).

• Working collaboratively and cross-functionally with various business units:

  • Strong ability to work collaboratively with Operations, Engineering, HR, Finance, and QHSE teams to align performance with corporate strategy.

• International experience

• Public transportation sector experience preferred.

Skills / Training

• Fluent in English.

• Proficient in Microsoft Office Suite and performance reporting platforms.

• Familiarity with Power BI and/or data reporting systems is preferred.