Performance Manager
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Key skills for this role
About the Role
Role Description The Performance Manager is a part-time, hybrid role based in Dubai, with a mix of on-site presence at Mogao Restobar & Lounge and some work-from-home flexibility.
Key Skills for This Role
Full Job Posting
Role Description
The Performance Manager is a part-time, hybrid role based in Dubai, with a mix of on-site presence at Mogao Restobar & Lounge and some work-from-home flexibility.
The role involves monitoring operational and financial performance metrics, analyzing guest feedback and sales reports, and identifying opportunities to improve service standards and profitability.
Daily responsibilities include coordinating with front-of-house and back-of-house teams, supporting staff training on performance goals, and ensuring adherence to budget and cost-control guidelines.
The Performance Manager will prepare regular performance summaries for management, recommend corrective actions, and collaborate on initiatives to enhance guest satisfaction and overall efficiency.
Qualifications
- Strong analytical skills with the ability to interpret performance data and operational metrics.
- Effective communication skills to collaborate with management and frontline teams.
- Demonstrated experience in performance management, including setting KPIs and tracking outcomes.
- Experience in training and coaching staff to achieve performance and service standards.
- Knowledge of budgeting and cost control within hospitality or food and beverage operations.
- Background in hospitality, restaurant management, or a related field is highly beneficial.
- Ability to work flexible hours, including evenings and weekends, as required by business needs.
- Proficiency in using spreadsheets, POS reports, and basic performance dashboards.
- Strong organizational skills and attention to detail, with a focus on continuous improvement.
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