Performance & Innovation Manager

Role overview

Performance and loss prevention

• Monitor clinic KPIs for patient care, lab and biomedical utilization, wellness services, and operational efficiency; develop dashboards, forecasts, and leadership insights.
• Collaborate on performance, ROI, improvement opportunities, and quarterly and annual targets for clinics and physicians.
• Analyze operational and financial results to identify inefficiency, potential loss, resource-use issues, and budget deviations.
• Conduct cost-benefit analyses, oversee outsourced payments and utilization, and advise leadership on investment and risk mitigation.

Compliance and payment oversight

• Analyze operational and clinical data for anomalies and risks involving billing, attendance, or process deviations; track incidents and corrective actions.
• Conduct periodic field validation, escalate unresolved issues, and support compliance readiness and regulatory reporting.
• Ensure accurate incentive, overtime, part-time, and outsourced employee payments; work with operations and HR to validate data, resolve discrepancies, and report to payroll or finance.

Innovation and project management

• Identify and implement healthcare solutions to improve patient experience, efficiency, and care delivery; develop business cases, analyses, and roadmaps.
• Coordinate system enhancement and troubleshooting with IT and stakeholders, and track outcomes and ROI.
• Manage healthcare project plans, charters, risk assessments, cross-functional teams, execution, monitoring, and closure against quality, schedule, and budget expectations.
• Document lessons learned and prepare ROI and performance reports.

Communication

• Manage departmental communication channels and distribute performance and innovation updates.
• Facilitate workshops, training, and briefings; liaise among clinics, corporate leadership, and operational teams.

Education and experience

• BSc degree in healthcare.
• Advanced studies or diplomas in information technology and data management.
• Two years of experience in data management and two years in healthcare management.

Computer skills and languages

• Microsoft Office Suite, with professional-level Excel reporting.
• Power BI.
• Fabric cloud services certifications.
• English and Arabic.

Work environment and schedule

• Indoor work: 100%; outdoor work: 0%.
• Six working days per week, one day off; working hours are 9:00 AM to 5:00 PM.