Payments Specialist - Full Time

Role overview

Projects and initiatives

• Contribute to development of future payment products and services.
• Provide recommendations, analysis, and support for member-centric, cost-effective, revenue-driven decisions.
• Support business cases, project charters, business requirements, and executive requests.
• Research emerging trends and best practices and assess proposed payment solutions.
• Track internal, partner, vendor, and association system changes that may affect payments.
• Review payment partners and contracts and recommend changes to the Director.
• Develop and update payment documentation and training.

Maintenance and support

• Manage and support payment services, including ATM/POS, debit cards, Interac e-Transfers, cheque clearing, wires, bill payments, and AFT.
• Maintain, update, and manage debit card inventory.
• Support partners and member payment escalations.
• Use payment analysis, KPIs, and metrics to identify trends and recommend enhancements.
• Maintain checklists and reports to monitor performance, progress, and compliance with service and operational standards.

Relationships and regulation

• Manage external partner relationships, reporting, process changes, and research into additional services that could improve efficiency.
• Communicate policy and procedure updates and service disruptions to stakeholders; coordinate with Operations and Delivery.
• Liaise with internal and external partners to resolve payment issues.
• Prepare vendor meeting materials, lead discussions, and review contracts and proposed changes.
• Manage payment compliance, regulations, annual audits, attestations, action plans, standards, and internal controls.
• Assess regulatory changes and determine whether policies or procedures need updates.

Knowledge, skills, and experience

• Demonstrated ability to manage payment products, services, and operations.
• Five to seven years of financial services experience and five years in a payments specialty.
• Specialty experience may include ATM/POS, debit cards, e-transfers, cheque clearing, wires, bill payments, AFT, cash services, or payments modernization.
• Relationship management experience, including external vendors; Interac experience including annual audit support.
• Strong proficiency in payments regulations and strong organizational, analytical, time management, written communication, and verbal communication skills.
• Sound risk awareness, judgment, and decision-making; member focus, initiative, and interest in product development and payment innovation.