Payment Processing Specialist
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Key skills for this role
About the Role
**Key Responsibilities** * Process and record payment transactions — deposits, withdrawals, refunds, bonuses, and credits in the CRM * Investigate and resolve delayed, failed, or missing payments with payment service providers * Maintain and update banking details database ensuring accuracy and confidentiality * Submit and manage KYC documentation for CRM and payment providers * Maintain reconciliation spreadsheets ensuring audit readiness * Analyse payment data to identify
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Process and record payment transactions — deposits, withdrawals, refunds, bonuses, and credits in the CRM
- Investigate and resolve delayed, failed, or missing payments with payment service providers
- Maintain and update banking details database ensuring accuracy and confidentiality
- Submit and manage KYC documentation for CRM and payment providers
- Maintain reconciliation spreadsheets ensuring audit readiness
- Analyse payment data to identify trends and irregularities
- Liaise with Sales, Compliance, Finance, and CRM teams to resolve payment queries
- Ensure compliance with internal AML/CFT standards and regulatory requirements
Requirements
- Experience in payments, banking, or financial operations —
- UK payment systems experience essential
- Familiarity with international money transfer systems and payment service providers
- Proficient in Microsoft Excel — formulas, data filtering, and reconciliation
- Strong English communication skills — written and verbal
- High attention to detail, organised, and able to meet tight deadlines
- Proactive, self-motivated, and a strong team collaborator
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