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Patient Relationship Executive

Aims Healtcare LLC
Dubai, UAE
fulltime
Entry
AED 3,000/month
Today
ExecutivePatientRelationship
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Job Summary

We are looking for an enthusiastic and customer-focused **Patient Relationship Executive** to manage patient communication over the phone.

The ideal candidate will have a strong background in telesales or telecalling, and will be responsible for handling inquiries, booking appointments, following up with patients, and providing outstanding service in a healthcare environment.

Key Responsibilities

  • Make outbound calls to patients for appointment confirmations, follow-ups, and service feedback.
  • Handle inbound calls and respond to patient inquiries professionally and efficiently.
  • Provide information about services, doctors, and procedures.
  • Maintain accurate records of all patient interactions and follow-ups.
  • Coordinate with internal teams to ensure smooth scheduling and patient experience.
  • Remind patients about upcoming appointments, payments, or reports.
  • Handle patient concerns or complaints with empathy and escalate issues as needed.
  • Support administrative tasks related to calls, bookings, and documentation.

Desired Candidate Profile

  • Minimum 1 years of experience in telesales, telecalling, or call center/customer support roles—preferably in a healthcare or service industry.
  • Strong verbal communication skills in English
  • Good listening skills and a polite, patient-focused attitude.
  • Ability to handle high call volumes and multitask effectively.
  • Familiarity with healthcare or clinic operations is a plus.
  • Proficient in MS Office and basic computer usage.

Additional Details

  • **Experience:** 1+ years in Telecalling/Telesales/Customer Support
  • **Education:** Bachelor’s degree or equivalent preferred
  • **Shift:** Rotational / Day shift (as per business needs)
  • **Availability:** Immediate joiners preferred

Job Type: Full-time

Pay: AED3,000.00 - AED4,500.00 per month

Application Question(S)

  • Are you available to join immediately?

Experience

  • Talesales: 1 year (Required)

Location

  • Dubai (Required)

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