Patient Coordinator/ Receptionist
Role Overview
The Behavioral Health Patient Coordinator/ Receptionist will serve to provide general assistance, information, referrals, and scheduling for individuals and families seeking Behavioral Health Services.
The Behavioral Health Patient Coordinator/ Receptionist represents to the community the quality-of-service delivery provided through Behavioral Health Services and thus is required to have interpersonal skills, patience, and a strong ability for problem-solving in crisis or conflict situations.
This individual will implement a screening and triage process to assist families in determining the necessary services.
This position requires excellent communication and organizational skills, the ability to interact with all levels of Serene Health's staff, and a wide range of external contacts.
Key Skills for This Role
Full Job Posting
Responsibilities:
- Manage front desk, greet clients, and manage office supplies.
- Confirm coverage details including deductibles, co-pays, and co-insurance amounts
- Provide excellent customer service by answering patient questions about their insurance and benefits.
- Implement a screening and triage process to assist potential clients in determining the necessary services.
- Answering, returning, scheduling client calls.
- Schedule follow up and intake appointments as needed.
- The ability to add, update, and edit scheduling services.
- Ability to complete all data entry for pre-admission including identifying information, the reason for referral, relevant history, and payor type information.
- Identify emergent or complex cases and seek clinical review, as needed, prior to finalizing the patient's appointment.
- Maintains confidentiality of all clinical and administrative information consistent with agency policy.
- Maintaining a working relationship with managerial, administrative, and clinical staff to assure efficiency in the day-to-day responsibilities.
- Perform other duties as assigned.
Education and Experience:
- High school diploma or GED required.
- Minimum 2+ years of experience in front office work preferred.
- Bilingual in English and Spanish preferred.
- Required Skills/Abilities:
- Must be proficient in Microsoft Office Suite programs and have excellent data entry skills.
- Excellent organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Exceptional customer service skills and phone etiquette.
- Ability to maintain confidential records.
- Physical Requirements:
- Prolonged periods of sitting at an office desk on the computer.
- Lifting: Able to lift up to 15lbs.
- Pay range$18—$22 USD
Benefits
- Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
- Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
- Short & Long-Term Disability Benefits: Protection when you need it most.
- Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
- Flexible Spending Accounts: Manage your finances with flexibility.
- Employee Assistance Program (EAP): Support when life throws challenges your way.
- 401(K): Building your financial future with us. Effective after 1 year of employment.
- Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
- Paid Holidays: Quality time to enjoy celebrations.
- Employee Referral Program: Share the opportunities and reap the rewards.
- Company Discount Program: Enjoy savings on everyday expenses and memberships.
- Equal Employment Opportunity
- Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
- Pre-Employment
- Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.
Preferred Qualifications
- Minimum 2+ years of experience in front office work preferred.
- Bilingual in English and Spanish preferred.
About Serene Health
Private behavioral and mental health provider serving patients through therapy, telehealth, care management, and psychiatric services.
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