Passport and Visa Officer

Job Summary

Key Responsibilities

• Analyze files and research foreign travel documentation requirements.
• Coordinate travel-document requirements with internal and external parties.
• Maintain stakeholder relationships with embassies and Immigration, Refugees and Citizenship Canada.
• Advise managers and employees on documentation for travel abroad.
• Manage SharePoint travel document registries to track official passport status and locations.
• Ensure compliance with requirements for retaining and safeguarding special and diplomatic passports.
• Coordinate administrative needs for projects, research, analysis, reports, and branch statistics.

Education and Experience

• An undergraduate degree plus two years of experience in each identified criterion is accepted.
• A college diploma plus four years of experience in each identified criterion is accepted.
• An acceptable combination of relevant education, training, and experience may be considered.
• Candidates need policy interpretation, client service, project coordination, multitasking, and stakeholder-contact experience.
• Candidates must be eligible for Enhanced Top Secret security clearance.

Competencies

• Demonstrate client service, communication, adaptability, rigour, networking, organization, and multitasking.

Working Conditions

• Most organizational roles require an in-office presence.
• Travel to foreign embassies and high commissions within the National Capital Region is required.
• The position may require a flexible work schedule.

Language Requirement

• The immediate need is for two positions with bilingual imperative BBB/BBB proficiency.

Salary and Status

• Salary range is $77,427 to $94,177.
• Position status is indeterminate (permanent).