Parts Representative

Key Responsibilities

• Provide exceptional service to customers by managing inquiries, processing orders, and ensuring timely delivery of parts Collaborate closely with sales and service teams to maintain high levels of customer satisfaction and support branch success Handle inbound order calls, process data, and interpret parts requirements Follow up on customer inquiries to meet their needs Conduct regular stocktakes and assist with warehousing duties, including picking, packing, and dispatching parts Skills and Experience Previous experience in a high-level customer service role Forklift licence and warehousing experience desirable An aptitude and interest in technical/industrial products/services Problem-solving skills and the ability to manage multiple tasks Intermediate computer literacy skills – MS Office and internet-based applications Excellent communication and interpersonal skills with the ability to effectively liaise with customers and a diverse range of team members Why WesTrac? At WesTrac, we’re Made for More —more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we’re united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution . We invest heavily in your development, offering access to our in‐house RTO(50737), dedicated learning pathways, and hands‐on experience with the latest Cat® technology and future‐focused capabilities. As one of the world’s largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.