Parts Counter Associate

Join Western New York's #1 Family-Owned Automotive Group!

Basil Family Dealerships is looking for an experienced, customer-focused Parts Counter Associate to join our growing team. If you have a strong background in automotive parts, enjoy problem-solving, and take pride in providing exceptional customer service — we want to hear from you!

Assist retail customers and service technicians in identifying and ordering the correct parts

Process parts orders, returns, and invoices efficiently and accurately

Educate customers on all required parts to successfully complete repairs

Maintain parts inventory levels and organization

Research parts availability, pricing, and warranty information

Answer incoming calls promptly and professionally, ensuring customer satisfaction

Support daily parts department operations and ensure timely delivery to the service department

Maintain attention to detail when completing vehicle repair orders

Stock incoming inventory in the correct locations

Build lasting relationships with customers, vendors, and internal team members

Utilize electronic parts catalogs and processing systems effectively

2+ years of experience in an automotive parts department

Strong knowledge of automotive systems and parts cataloging

Excellent communication and customer service skills

Detail-oriented with strong organizational abilities

Proficient with computer systems and dealership management software

Valid driver’s license with a clean driving record