Automotive Service Manager

Basil Family Dealerships is growing—and our newest Ford store is looking for an experienced Service Manager ready to take their career to the next level.

With three Ford dealerships across Western New York—the most of any dealer group in the area— Basil offers an opportunity to build your career with an established, growing organization while helping shape the future of our newest location.

This could be the perfect next step for an experienced Assistant Service Manager ready to move into a leadership role or a Service Manager from a smaller dealership who is ready to take on a larger opportunity, bigger resources, and greater growth potential.

We are looking for an energetic, driven, and personable leader who knows how to build a strong team, deliver an exceptional customer experience, and drive department performance.

At Basil, we're not just filling a position—we're looking for someone who wants to grow with us.

Joining Basil Ford Springville gives you the opportunity to:

Take the next step in your automotive leadership career

Help build and develop the service department at our newest Ford location

Work with an established dealer group with three Ford dealerships in WNY

Leverage the resources, support, and opportunities of a growing dealership group

Lead and develop a high-performing service team

Make a meaningful impact on customer satisfaction, profitability, and dealership growth

Build a long-term career with a company that promotes from within

The Service Manager is responsible for overseeing the daily operations of the service department, including service advisors, technicians, and support staff.

You will be responsible for creating an efficient, high-performing department that delivers exceptional customer service while achieving dealership and manufacturer goals.

This is a hands-on leadership position for someone who understands that a successful service department starts with a great team, strong processes, accountability, and an outstanding customer experience.

Hire, train, mentor, and supervise service advisors, technicians, porters, and support staff

Build a positive, accountable team culture focused on customer satisfaction and productivity

Conduct team meetings, performance evaluations, and ongoing coaching

Develop employees and help create a strong pipeline of future dealership leaders

Deliver an exceptional service experience for every customer

Ensure professional and timely communication throughout the repair process

Resolve customer concerns effectively while protecting the dealership's interests

Monitor CSI performance and implement strategies to continuously improve results

Build customer loyalty and drive long-term retention

Oversee daily repair order flow and ensure timely completion of work

Assign work based on technician skill level and workload

Monitor productivity, efficiency, and staffing needs

Identify opportunities to improve processes and increase department performance

Promote and sell service and maintenance opportunities

Monitor key performance indicators including: Labor hours Effective labor rate Productivity and efficiency Customer-pay and warranty performance Gross profit CSI Customer retention

Labor hours

Effective labor rate

Productivity and efficiency

Customer-pay and warranty performance

Gross profit

CSI

Customer retention

Review and approve estimates, invoices, and warranty claims

Prepare and analyze weekly and monthly service department reports

Assist with department budgeting and financial planning

Ensure repairs are completed correctly and efficiently

Maintain manufacturer standards and warranty requirements

Ensure proper warranty coding and audit compliance

Maintain compliance with OSHA, EPA, and applicable local, state, and federal regulations

Coordinate parts availability with the Parts Department

Oversee tools, equipment, vendors, and outsourced services

We're looking for a proven automotive leader—or someone who is ready for their next leadership opportunity.

If you're an Assistant Service Manager ready to become a Service Manager , or you're currently managing a smaller dealership and are ready for a bigger opportunity with a growing organization , we'd like to meet you.

Basil Ford Springville is our newest store—and you have the opportunity to grow with it.

Join a dealership group with three Ford locations across Western New York and the resources, reputation, and opportunity to help you take your career further.

Basil Ford Springville Full-Time | Flexible Schedule | NO SUNDAYS

Grow your career. Build your team. Be part of something bigger.

Apply today and take the next step with Basil Family Dealerships.