Partner Success

Overview

Type

Experience

Job Description

• Ensuring that our partners deliver measurable and timely value to clients through the implementation and ongoing customer journey activities.
• Maintain visibility into partner implementation progress. Engage cross-functionally to fast-track delivery, ensuring milestones are met.
• Proactively identify risks, reduce friction and manage escalations, facilitate ‘path to green’ plans, and engage relevant stakeholders to resolve issues.
• Ensure escalations are tracked, managed with urgency, and surfaced appropriately.
• Collaborate with Enablement to assess partner readiness and alignment.
• Drive partner capability growth via structured readiness activities and shadowing opportunities.
• Partner with Delivery, Support, Product, and Cloud teams to streamline implementation support.
• Capture and report on delivery outcomes, escalation trends, and readiness indicators.
• Contribute to the development of playbooks, standard operating procedures, and partner success frameworks.

Qualifications

• 2+ years of experience in delivery support, partner-facing operations, customer success, project coordination, or related fields.
• Excellent communication and stakeholder management skills.

Preferred

• Experience with project tracking or ticketing tools (e.g., Jira, ServiceNow, Zendesk).
• Exposure to partner ecosystem programs or delivery governance.
• 🔻 About Net2Source Inc.
• Net2Source offers global staffing solutions and enterprise-scale recruitment support.
• 🏆 Recognized by INC 5000 & SIA
• 🌍 Global offices: UAE \| USA \| India \| UK \| Singapore \| Canada \| ANZ
• 🌈 We support inclusive hiring practices in accordance with UAE labor law.
• 🔗 www.net2source.com/careers \| 📧 Mohanapriya@net2source.ae