Part Time Receptionist

Serving Monongalia County, WV 420 DuPont Road Morgantown, WV 26505 (304) 291-7433  Fax: (304) 291-7429 Internet: WWW.Busride.Org  Email: [email protected] Page 46 of 55 Organization: Monongalia County Urban Mass Transportation Authority Position: Receptionist Status: Full Time & Part Time, 6 month probation.

Full benefits with 8 paid holidays; 80 hours of paid vacation per year; 96 hours of sick leave per year; accrues per Personnel Rules.

Works any of 7-days per week under the supervision of Assistant Manager of Administration and Marketing and/or Chief Executive Officer with daily reporting to the Office Manager and/or Customer Service Supervisor and is reviewed for compliance with established procedures while working, and through review upon task completion. Position performs general office duties as assigned including: telephone and in-personal reception duties; answering scheduling and routing information requests; dispatching vehicles as necessary; performing cashier type duties for token and ticket sales; performing data entry, typing, filing, copying, collating and other general office duties; and scheduling transportation appointments and route deviation requests. Job Duties and Responsibilities 1. Serves as primary receptionist while on duty and answers the telephone and extends information to customers as needed regarding routes and services available and performs additional reception duties in person by greeting and assisting customers with token purchases, bus information, trail information, and other general questions; 2. Schedules individual bus pickups, appointments, deviations and other special dispatching needs in accordance with company directives and policies; 3. Opens, sorts and distributes correspondence to appropriate parties, copies, collates and distributes information as necessary or as requested; 4. Performs general office duties including copying, filing, typing of correspondence, preparation of mailings and other clerical duties as requested; 5. Performs general data entry duties of ridership and other information on a daily basis; 6. Performs general dispatching duties and communicates with Drivers via telephone and two-way radio regarding scheduling changes, rider needs and other general information; 7. Promotes an image of professional, courteous service as a representative of the Mountain Line bus service; and 8. Performs related work and duties as needed or assigned by supervisor. Equipment Used This position requires the use of office equipment including a multi-line telephone, personal computer, copy machine, and calculator. The position also requires a general

Serving Monongalia County, WV 420 DuPont Road Morgantown, WV 26505 (304) 291-7433  Fax: (304) 291-7429 Internet: WWW.Busride.Org  Email: [email protected] Page 47 of 55 operating knowledge necessary to use Microsoft Word for word processing duties and Microsoft Excel for data entry in a Windows computing environment. External Contacts with Public and Officials Employee encounters extensive contact with the public and other Mountain Line employees on a daily basis. Contact may be face to face and via the telephone and two-way radio. Employee may have occasional contact with other transit organizations and other local organizations. Physical Requirements Employee’s daily activities include light office duties and may require lifting objects weighing less than 20 lbs. Surroundings Employee spends an average of 4 to 6 hours per day working indoors in an office environment. Daily conditions encountered may include limited noise from customer usage of waiting area and bus traffic outside the office.

Must be available to work any day of the week, Sunday through Saturday; 2.

Requires a high school diploma or equivalent in order to perform daily activities; 3.

Requires previous experience in serving as a receptionist, secretary or other position with similar experience; 4.

Requires the ability to perform secretarial, clerical and receptionist duties as demonstrated by previous experience; 5.

Requires experience using Microsoft Word and Microsoft Excel in a Windows computing environment; 6.

Requires the ability to handle multiple tasks while maintaining accuracy and efficiency of information and duties; 7.

Requires the ability to deal with the public and other employees in a courteous, professional manner; 8.

Requires passing a professionally administered pre-employment drug screening and physical examination certifying ability to perform tasks as required.