Paralegal
Key Skills for This Role
Full Job Posting
About AFCA
The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.
AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.
Fairness feels good
Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
Qualifications
- A genuine interest in privacy, regulatory and financial services law.
- Strong written and verbal communication skills.
- Excellent attention to detail and a high level of accuracy.
- The judgement and discretion to work with confidential and sensitive information.
- Strong organisational skills and the ability to manage competing priorities in a busy environment.
- An analytical mindset and an ability to think logically and work through problems.
- Confidence using Microsoft Office and other digital tools, with familiarity with AI tools.
- A proactive, resourceful approach and the ability to work both independently and collaboratively.
- Curiosity, adaptability and a willingness to learn.
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