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Outside Catering Assistant Manager

Marriott International
Baladiyat ad Dawhah, QAT
Full-time
Mid-Senior
Onsite
Discovered 2 weeks ago
Guest serviceReservations processingUpsellingMarriott RewardsSales and Marketing administrationProfessional communication

Full Job Posting

Role and posting details

The source title is Outside Catering Assistant Manager, while the supplied position summary describes guest reservations and Sales & Marketing support.

Job category is Sales & Marketing; the source lists a full-time schedule and says the role is not remote.

The source identifies the position type as non-management.

Guest service and reservations

  • Resolve guest calls, requests, and problems by contacting appropriate departments as needed.
  • Use upselling and other sales techniques to maximize revenue while maintaining guest loyalty.
  • Determine and provide guest gifts or rewards for patronage; process Marriott Rewards point redemptions.
  • Process reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Enter Marriott Rewards information when taking guest reservations and answer, record, and process guest calls and concerns.
  • Promote brand awareness internally and externally.

Team and office support

  • Perform filing, emailing, typing, faxing, and other general office duties for Sales & Marketing.
  • Assist management in training and motivating employees and serve as a role model.
  • Monitor performance for adherence to quality expectations and standards.
  • Follow company policies, maintain professional appearance and confidentiality, protect company assets, and support team goals.
  • Welcome guests, anticipate and address service needs, communicate professionally, and maintain positive working relationships.

Preferred qualifications

  • High school diploma or GED equivalent is listed as a preferred qualification.
  • At least 2 years of related work experience is listed as a preferred qualification.
  • No supervisory experience is specified as required; no license or certification is listed.

Physical and service expectations

  • The source states the position is not remote.
  • The role may require moving, lifting, carrying, pushing, pulling, or placing objects weighing up to 10 pounds without assistance.

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