Outlet Manager

Company Description

Role Overview

Key Responsibilities

• Outlet Operations: Manage day-to-day operations, ensuring smooth and efficient service and maintaining high standards of hygiene, safety, and quality.
• Guest Experience: Deliver outstanding guest service by anticipating needs, handling feedback effectively, and creating a welcoming and engaging atmosphere.
• Team Leadership: Supervise, train, and motivate the outlet team; manage schedules, monitor performance, and foster a culture of collaboration and excellence.
• Revenue & Cost Control: Maximize revenue through upselling, controlling costs, minimizing waste, and managing inventory and stock effectively.
• Compliance: Ensure compliance with food safety regulations, hygiene standards, and internal SOPs; conduct regular audits and training.
• Marketing & Promotions: Collaborate with the marketing team to develop and execute promotions, events, and initiatives to attract and retain guests.
• Reporting: Prepare reports on sales, guest feedback, staff performance, and operational needs; provide insights and recommendations for improvement.
• Collaboration: Work closely with the kitchen, bar, and other F&B outlets to ensure seamless service and coordination.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 3 years of experience in a supervisory or managerial role in food and beverage operations.
• Strong leadership and communication skills with the ability to inspire a team.
• Knowledge of food safety standards, cost control, and POS systems.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); knowledge of F&B software is a plus.
• Exceptional guest service skills and a passion for hospitality.
• Ability to work under pressure in a fast-paced environment.
• Flexibility to work shifts, weekends, and holidays.

Sustainability and Standards