OTC Price and Order Processing Analyst

Role overview

Pricing and order processing

• Handle customer contracts through online portals and validate orders against approved pricing databases and commercial offers.
• Implement customer prices in SAP in coordination with Sales; create and modify documents in SAP and ServiceNow.
• Prepare reports from SAP, ServiceNow, and customer portals, identify trends and discrepancies, and present data-driven summaries.
• Maintain accuracy in pricing, order entries, and system updates.

Operations, governance, and collaboration

• Manage the assigned client portfolio, maintain service continuity, and keep status documentation current.
• Resolve process issues, recommend efficiency improvements and automation opportunities, and support process initiatives.
• Update and create SOPs and support standardization and implementation.
• Follow internal governance, confidentiality, and quality standards; support audits and escalate issues outside scope.
• Collaborate with Sales, Finance, Customer Service, IT, and other teams; communicate status and blockers.
• Participate in cross-training and share knowledge, including training new team members.

Education and experience

• Secondary education is required; higher education is preferred.
• Over one year of OTC or operations experience is required.
• Multinational company experience is required; Shared Service Center experience is preferred.

Skills and tools

• Strong MS Office knowledge, including Excel, Outlook, and Word, is required.
• SAP knowledge/exposure and experience with online customer portals and ServiceNow or another workflow tool are preferred.
• Requires stakeholder relationship-building, organization, prioritization, attention to detail, results orientation, data analysis, and problem-solving.
• Requires good verbal and written communication, communicative English, teamwork, willingness to learn, and confidentiality.