OTC Price and Order Processing Analyst

Role overview

Price and order processing

• Handle end-to-end price implementation and orders, including contracts downloaded from customer portals.
• Validate orders against approved pricing databases and commercial offers.
• Implement and change client prices in SAP in coordination with Sales; create and modify documents in SAP and ServiceNow.
• Prepare regular and ad hoc reports using SAP, ServiceNow, and customer portals; identify trends and discrepancies and present insights.
• Maintain accurate pricing activities, order entries, system updates, and operational records.

Operations, compliance, and collaboration

• Manage the assigned client portfolio and deliver tasks accurately and on time, maintaining current status documentation.
• Resolve process issues, recommend improvements, and support simple automation opportunities.
• Update existing SOPs and help create, standardize, and implement new procedures.
• Follow internal governance, ethics, confidentiality, and quality standards; escalate out-of-scope issues and risks.
• Support internal and external audits by providing accurate and timely information.
• Collaborate with Sales, Finance, Customer Service, IT, and other teams; communicate status, blockers, and next steps.
• Participate in cross-training, support team coverage, share knowledge, and help train new team members.

Education and experience

• Secondary education is required; higher education is preferred.
• More than 1 year of OTC or operations experience is required.
• Multinational-company experience is required; Shared Service Center experience is preferred.

Technical and interpersonal requirements

• Strong MS Office knowledge, including Excel, Outlook, and Word, is required.
• SAP knowledge or exposure is preferred.
• Experience with online customer portals and ServiceNow or another workflow tool is preferred.
• Required skills include stakeholder relationship-building, organization, prioritization, attention to detail, and data analysis.
• Good verbal and written communication, communicative English, teamwork, willingness to learn, and confidentiality are required.