OTC Price and Order Processing Analyst

Role overview

Price implementation and order processing

• Handle customer contracts through online portals and validate orders against approved pricing databases and commercial offers.
• Implement and change client prices in SAP with Sales; create and modify documents in SAP and ServiceNow.
• Prepare regular and ad hoc reports using SAP, ServiceNow, and customer portal data; identify trends and discrepancies and present useful summaries.
• Maintain accuracy in pricing activities, order entries, and system updates; follow internal procedures, governance rules, and quality standards.

Portfolio and operational support

• Plan and manage the assigned client portfolio, deliver work on time, monitor progress, and maintain current status documentation.
• Resolve process issues and recommend efficiency improvements, including simple automation opportunities.
• Update existing SOPs and help create, standardize, and implement new procedures.

Governance and collaboration

• Follow company values, ethics, confidentiality requirements, and governance standards; provide information to internal and external auditors.
• Escalate issues outside the role's scope or authority to the supervisor or Team Leader.
• Work with Sales, Finance, Customer Service, IT, and other teams; communicate status, blockers, and next steps.
• Cross-train to support team coverage and business continuity; complete Team Leader assignments to operational standards.

Continuous improvement and development

• Share process improvement recommendations and support related initiatives, including simple automation.
• Participate in training, develop skills across pricing and OTC, share knowledge, and train new team members.

Education and experience

• Secondary education is required; higher education is preferred.
• Over one year of OTC or operations experience is required.
• Experience in a multinational company is required; Shared Service Center experience is preferred.

Technical skills

• Strong knowledge of MS Office, including Excel, Outlook, and Word, is required.
• Knowledge of or exposure to SAP is preferred.
• Experience with online customer portals and ServiceNow or another workflow tool is preferred.

Behavioral skills

• Required strengths include stakeholder relationships, organization, priority management, attention to detail, results orientation, and data analysis.
• Good verbal and written communication, including communicative English, teamwork, willingness to learn, readiness to seek guidance, and data confidentiality are required.