Organizational Change Manager

Role overview

Change and program delivery

• Develop change strategies and plans; assess stakeholder impact and organizational readiness.
• Coordinate communications, engagement, training, knowledge transfer, and awareness initiatives.
• Track adoption and effectiveness, address resistance, and support sustainable adoption.
• Coordinate workstreams, timelines, resources, dependencies, governance, reporting, and dashboards.
• Monitor risks, issues, dependencies, milestones, and delivery outcomes.

Stakeholders and analytics

• Build relationships across business, technology, operations, client, and leadership teams; facilitate workshops and working sessions.
• Use SQL and analytical tools for data extraction, analysis, MIS reports, dashboards, and executive reporting.
• Analyze operational, adoption, utilization, performance, and KPI data and communicate actionable insights.

Healthcare transformation

• Support healthcare operations, data, analytics, and technology-enabled transformation.
• Work with revenue cycle management, provider billing, claims, and denial management areas.
• Identify process improvement and automation opportunities and support adoption of new processes, platforms, and analytical solutions.

Required experience and skills

• 8+ years in organizational change management, transformation, program/project management, business transformation, or a related field.
• Proven complex change and adoption experience, with strong stakeholder/client management and change impact, readiness, communication, training, and adoption tracking experience.
• Strong program/project coordination, governance, business analytics, MIS reporting, dashboards, and SQL-based data extraction experience.
• Strong analytical, communication, presentation, facilitation, and problem-solving skills; able to work with senior leaders and cross-functional teams.

Preferred qualifications

• Understanding of healthcare operations such as revenue cycle management, provider billing, claims, and denial management is preferred.
• A Bachelor’s or Master’s degree in Business Administration, Healthcare Management, Information Technology, Engineering, or a related discipline is preferred.
• Prosci Change Management, CCMP, PMP, PRINCE2, or equivalent certification is advantageous.
• Large-scale healthcare, data, digital, or technology transformation experience is preferred.