Organizational Change Management Lead XLT

Role Overview

Change Strategy, Governance and Readiness

• Own the integrated organisational change strategy and roadmap across programme workstreams; establish sponsorship, stakeholder engagement and a change champion network.
• Define governance cadence, change priorities and delivery accountabilities; align interventions with the solution roadmap and business outcomes.
• Lead impact assessments covering releases, user journeys, roles, processes and service-model changes; translate findings into engagement, communications and learning interventions.
• Conduct readiness reviews, recommend actions based on adoption risks, and embed readiness criteria into milestones and go-live decisions.

Stakeholder Alignment and Enablement

• Build coalitions across sponsors, business leaders, technical teams and delivery partners; clarify accountabilities and resolve adoption barriers.
• Advise and coach sponsors on the behaviours and actions needed to lead change.
• Deliver phased, audience-specific communications; partner with Business Analysis and Experience Design on role-based learning pathways.
• Coordinate training, user guidance and just-in-time support, reflecting evolving processes, responsibilities and user needs.

Adoption and Delivery Integration

• Establish adoption measures and monitor progress using feedback, readiness evidence and behavioural indicators; identify resistance and coordinate targeted mitigation.
• Reinforce behaviours after go-live and support sustained adoption through feedback and continuous improvement during hypercare and optimisation.
• Align roles, accountabilities, structures and ways of working with future-state processes and the operating model.
• Embed change in discovery, design, delivery backlogs, testing and cutover; integrate readiness evidence and adoption measures into governance and coordinate workstreams.

Practice Development

• Develop reusable organisational change methods, templates and knowledge assets; mentor colleagues and support regional capability development.
• Support selected proposals and discovery activities with change-management expertise.

Required Qualifications and Experience

• 8+ years of organisational change or transformation delivery, including leadership of complex workstreams or programmes.
• Ability to own an integrated change approach and work independently in a complex delivery environment.
• Expertise in stakeholder management, impact assessment, communications, training coordination, readiness and adoption measurement.
• Practical experience with Prosci ADKAR, Kotter or equivalent change frameworks.
• Experience advising executives, aligning sponsors, building stakeholder coalitions, and delivering communications to large or diverse audiences.
• Experience integrating change management into complex technology delivery and using evidence to guide adoption interventions.
• Degree in Organisational Psychology, Human Resources, Business, Communications or a related discipline, or equivalent professional experience.
• Professional proficiency in English.

Preferred Qualifications and Experience

• Government or defence transformation experience and UAE or wider GCC stakeholder engagement are preferred.
• Experience with large-scale learning programmes, organisation design, change-practice development, or adoption across enterprise applications, digital workplace, service management, data platforms or integrated user journeys is preferred.
• Prosci, Change Management Institute or equivalent change-management certification and Arabic proficiency are preferred.

Candidate Profile