Operations Worker Welfare Manager (DEL 3)

Job Summary

Key Responsibilities (Summary)

• Own and maintain the Worker Welfare Management Plan for the completed-assets, city-wide portfolio, ensuring consistent standards across sites and shifts in steady-state operations.
• Plan and execute routine multi-site welfare inspections and audits (internal, client and regulatory) covering accommodation, water quality, sanitation, pest control, housekeeping, security interfaces, transport and recreational facilities; maintain audit readiness and close findings on time.
• Manage welfare-related service providers and FM partners city-wide (accommodation operations, cleaning, catering/retail where applicable, transport, security, laundry and maintenance): define requirements, monitor SLAs/KPIs, lead performance reviews, and drive corrective and preventive actions.
• Support labour standards and site rules compliance: worker induction and periodic refreshers on welfare services, conduct expectations within occupied communities, and reporting channels; coordinate remediation with HR and contractor management.
• Operate grievance and escalation channels (including confidential routes) and support the interface with service requests/complaints relevant to welfare in occupied assets; ensure timely triage, investigation, response and close-out; identify trends and implement preventative actions.
• Maintain city-wide welfare performance dashboards and reporting (audit results, grievances, service quality, occupancy, inspections, non-conformances and corrective actions); chair/participate in management reviews with Operations and FM, and provide client updates as required.
• Lead and develop the welfare team across a dispersed city footprint (e.g., welfare officers, site/camp supervisors/inspectors) by setting clear roles, training, and ensuring effective coverage and escalation across sites.
• Ensure compliance with applicable legal, municipal and client welfare requirements; maintain records and evidence packs for inspections/audits; coordinate with HSE, HR and FM partners on related obligations and corrective actions.
• Plan welfare readiness for steady-state city operations and peak demand periods (seasonality/events): accommodation capacity and allocations, transport routing, service volumes, consumables, and contingency plans for heat stress, outbreaks, utility interruptions or supplier failures.

Requirements

• Bachelor’s degree in Social Sciences, Public Health, Occupational Health & Safety, Facilities Management, Hospitality Management, or a related discipline.
• Training/certification in worker welfare, labour standards, social compliance, HSE, auditing, or facilities management (e.g., social compliance auditor training, NEBOSH/IOSH, ISO auditing) is preferred.
• 8+ years’ experience in worker welfare, accommodation/camp operations, social compliance, facilities/property operations, or workforce services within large, multi-site (city-wide) operational environments.
• Demonstrated capability in multi-site auditing and close-out of corrective actions, vendor/SLA management, grievance handling, stakeholder engagement in occupied assets, and using data to improve service quality and workforce wellbeing.
• Proactive, self-directed and able to work independently across a dispersed portfolio, using initiative to identify issues early, drive improvements and follow through to closure.