Operations Transformation Principal (x2) - EOI

Our Values

Purpose

Responsibilities / Critical Deliverables

• Coordinate and assure delivery of approved transformation programs on behalf of operational sponsors, translating strategic priorities into defined workstreams, delivery plans, milestones, dependencies and measurable outcomes.
• Coordinate the assessment, prioritisation and sequencing of initiatives based on strategic value, operational need, safety, delivery capacity, customer impacts, risk, cost and expected benefits.
• Provide operational expertise and challenge to ensure transformation initiatives are designed with consideration of frontline execution, resource constraints, safety critical controls, customer impacts and long-term operational sustainability.
• Establish and maintain fit-for-purpose governance and delivery assurance, including scope control, decision rights, reporting cadence, stage gates, action tracking, risk and issue management, change control and escalation pathways.
• Coach and support sponsors, project leads and subject-matter experts to define scope, outcomes, roles, plans and measures, while maintaining accountability for delivery with the nominated business owner.
• Coordinate operational readiness and implementation across people, process, systems, assets, training, communications, industrial considerations and operational documentation.
• Develop and execute stakeholder and change approaches that create understanding, secure involvement, address resistance and build ownership across leaders, frontline employees, customers and enabling functions.
• Ensure transformation activity identifies and controls safety, operational, customer, people and compliance impacts, preserving critical controls and minimising disruption during transition.
• Work with Finance and business owners to define benefit measures, baselines and accountabilities; monitor delivery against approved targets; identify variance; and coordinate recovery actions where outcomes are at risk.
• Provide concise, evidence-based portfolio reporting to senior leaders and governance forums, highlighting progress, decisions required, dependencies, risks, resource constraints and forecast outcomes.
• Coordinate handover into business-as-usual ownership, including procedures, controls, post-implementation review, adoption and benefit sustainment, while sharing tools and lessons learned to strengthen operational delivery capability.
• This is not an exhaustive list of position responsibilities. Specific duties may vary over time.

Technical capabilities/qualifications (mandatory & preferred)

• Relevant tertiary qualification in business, operations, engineering, project management or a related discipline, or equivalent substantial industry experience.
• Experience in complex rail, logistics, mining or other safety critical operational environments, with demonstrated understanding of frontline operational delivery requirements.
• Change management, continuous improvement or benefits realisation certification is desirable.
• Demonstrated experience leading a complex program or portfolio of cross-functional initiatives in an operational or heavy-industry environment.

Specific Skills

• Advanced program and portfolio management capability, including governance, integrated planning, prioritisation, dependency management, delivery assurance and executive reporting.
• Demonstrated success translating strategic priorities into operational implementation and integrating new processes, systems or ways of working into core business activities.
• Significant knowledge of rail, logistics or comparable safety-critical operations is preferred.
• High-level stakeholder management and influencing capability across senior leaders, frontline operations, enterprise functions, customers and external stakeholders.
• Strong business-readiness and change-delivery capability, including impact assessment, engagement, communications, training coordination, adoption and sustainment.
• Commercial and analytical capability to interpret operational, financial and qualitative information, test assumptions and support sound decisions.
• Ability to establish clear measures, monitor benefits and performance, identify emerging variance and coordinate corrective action.
• High-level written and verbal communication skills, including the ability to synthesise complex information into concise, decision-ready advice.
• Ability to coach project leads and operational teams, build ownership and create disciplined delivery without assuming all delivery accountability.
• Capabilities: Business Insight | Communicates Effectively | Customer Focus | Manages Complexity | Strategic Mindset | Plans and Aligns | Drives Results | Collaborates
• Training Refer to training profile for more information regarding legally required and enterprise required training.

Other Role Requirements

• Travel across operational locations and participation in operational forums outside standard office-based routines may be required.