Operations Support Specialist

At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.

Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!

The Role As an Operations Support Specialist is critical in assisting Radiologists, physicians, nursing staff, and technologists to achieve excellent patient care. This role manages all aspects of the operations department to ensure the timely flow of Radiology studies in a 24/7 support environment.

Proofreads, amends, and updates reports per a quality assurance process

Ensure studies are complete and prepared for radiologist interpretation, follow up with the site for missing information, images, and required documentation

Professional communication with physicians, clients, and Operations team members

Provide timely communication of critical findings and results reporting and complete the proper documentation in compliance with ACR and Joint Commission guidelines

Provides Level Two phone support to internal and external customers

Additional project-based responsibilities

Strong communication skills, both verbal and written

Excellent active listening skills with interpersonal and rapport-building skills

Adaptability, flexibility, and comfortable working in fast-paced environments

Creative, self-motivated, proactive, and confident nature with the ability to work remotely

High attention to detail

Ability to interact effectively with internal and external clients

Possess an in-depth understanding of radiology medical terms, concepts, procedures, and modalities

Demonstrates a well-organized time management process