Operations Call Center Representative
Role Overview
At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed.
We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.
Be part of a team that’s transforming healthcare through meaningful impact.
Here, collaboration, passion, and adaptability drive everything we do!
The Role As an Operations Call Center Representative, you will play a vital part in the Operations team, serving as a point of contact between Radiologists, physicians, nursing staff, technologists, and both internal and external customers.
This role supports the efficient flow of communication, contributing directly to the quality and timeliness of patient care.
This position is full-time, remote, with a schedule of Thursday-Sunday, 8pm-5:30am CST .
Full Job Posting
About the Job
At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.
Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!
The Role As an Operations Call Center Representative, you will play a vital part in the Operations team, serving as a point of contact between Radiologists, physicians, nursing staff, technologists, and both internal and external customers. This role supports the efficient flow of communication, contributing directly to the quality and timeliness of patient care.
This position is full-time, remote, with a schedule of Thursday-Sunday, 8pm-5:30am CST .
Job Functions
Professionally manage inbound and outbound calls
Serve as a liaison by addressing inquiries regarding the status of studies images, and reports
Accurately route calls and escalate issues
Ensure timely and accurate documentation of call interactions, including results reporting
Manage incoming faxes
Provided site call in status updates on exams
Ensure compliance with American College of Radiology (ACR) and Joint Commission Standard (JC)
Provide accurate documentation needed to Lead for entry of IT tickets
Participate in project-based assignments
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
Contribute to a collaborative team environment
Preferred Talents
Customer service and interpersonal skills with a professional and courteous demeanor
Strong attention to detail
Ability to follow standardized procedures and protocols
Collaborative team mindset
Exceptional verbal and written communication
Proficient in Microsoft Office Suite and ability to learn specialized systems
Demonstrates initiative and ability to work independently
Ability to multi-task, prioritize, and manage time effectively
Adaptability, flexibility, and comfortable working in a high call volume environment
Preferred Qualifications
- High School Diploma
- Minimum of 1 year of customer service experience, preferably in a call center or healthcare-related setting
- 1–2 years of telephone-based support experience
- Familiarity with medical terminology or previous experience in a healthcare environment
Benefits & Perks
- Comprehensive benefits package, including retirement and profit sharing
- Paid time off and flexibility to support your personal life
About Real Radiology
Physician-owned teleradiology practice providing round-the-clock diagnostic reads to hospitals, clinics, imaging centers, emergency departments, and radiology groups.
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