Operations Supervisor

About This Role

Job Title: Operations Supervisor – Accommodations

Job Summary

The Operations Supervisor – Accommodations is responsible for the day-to-day management and efficient operation of staff housing facilities. This role ensures that accommodation services meet company standards in safety, hygiene, maintenance, and resident satisfaction, while maintaining cost efficiency and operational excellence.

Key Responsibilities

1. Accommodation Operations

• Oversee daily operations of staff housing, including room allocation, occupancy tracking, and readiness.

• Ensure all accommodations are clean, safe, and compliant with company policies.

• Manage check-in and check-out processes for employees.

2. Facility Management

• Coordinate with maintenance teams to ensure timely resolution of issues (plumbing, electrical, HVAC, etc.).

• Conduct regular inspections of rooms, common areas, kitchens, and recreational facilities.

• Ensure preventive maintenance schedules are implemented and followed.

3. Hygiene & Housekeeping

• Supervise housekeeping teams to maintain high standards of cleanliness.

• Ensure proper waste management and pest control practices.

• Monitor hygiene standards in kitchens, dining areas, and shared facilities.

4. Staff Supervision

• Lead and supervise accommodation staff (cleaners, supervisors, security, etc.).

• Prepare duty rosters, assign tasks, and monitor performance.

• Provide training and enforce discipline in line with company policies.

5. Health, Safety & Compliance

• Ensure compliance with health and safety regulations and company standards.

• Conduct safety inspections and ensure emergency procedures are in place.

• Report incidents and implement corrective actions.

6. Resident Relations

• Address resident concerns, complaints, and requests in a timely and professional manner.

• Promote a positive living environment and ensure adherence to accommodation rules.

• Implement engagement initiatives to improve resident satisfaction.

7. Reporting & Documentation

• Maintain accurate records (occupancy reports, maintenance logs, inspection reports).

• Prepare daily, weekly, and monthly operational reports.

• Monitor KPIs such as occupancy rate, maintenance response time, and satisfaction levels.

Qualifications & Requirements:

• English language

• 3–5 years of experience in accommodation, camp management, or facility management.

• Strong leadership and team management skills.

• Good knowledge of health, safety, and hygiene standards.

• Excellent communication and problem-solving abilities.

• Proficiency in MS Office.

Key Competencies

• Leadership & Teamwork

• Problem Solving

• Time Management

• Attention to Detail

• Customer Service Orientation

• Operational Planning