Operations Supervisor

About Sci Fi Land

Role overview

Responsibilities

• Supervise shift operations, opening and closing, staff assignments, attendance, performance, and team briefings.
• Coordinate activity zones, school trips, parties, workshops, memberships, and special events.
• Welcome guests, resolve complaints, and maintain service quality, cleanliness, hygiene, safety, and child-protection standards.
• Inspect attractions, equipment, activity areas, and emergency exits; report and follow up on maintenance issues and monitor supplies.
• Support employee onboarding and training; ensure company policies and procedures are followed.
• Respond to incidents and emergencies, complete reports, coordinate with other departments, and provide shift updates to the Operations Manager.

Requirements

• Bachelor’s degree in Business Administration, Hospitality, Operations Management, or a related field.
• At least 3 years of operations or facility management experience; the posting also lists 2 years of Operations Management experience as preferred.
• Relevant experience in family entertainment, edutainment, hospitality, events, retail, or attractions is strongly preferred.
• Strong leadership, team management, problem-solving, communication, and customer service skills; ability to work under pressure and manage multiple activities.
• Strong Microsoft Office and operational reporting knowledge; English fluency required. Arabic is called an advantage in one section but both English and Arabic are listed as required elsewhere.
• Flexible shifts, weekends, public holidays, and extended hours may be required. UAE experience and a valid UAE driving licence are preferred.

Compensation

• Pay is listed as AED 2,000–4,000 per month.

Workplace

• Work location is in person in Al-Ayn.

What the employer offers

• The posting mentions a dynamic and creative working environment and opportunities for professional growth and development.