Front Desk Receptionist

Role overview

Guest service and reception

• Welcome guests, families, school groups, and visitors; explain activities, workshops, packages, admission prices, and promotions.
• Manage bookings for visits, school trips, birthday parties, camps, and group events; respond to enquiries by phone, WhatsApp, email, and in person.
• Handle registration, check-ins, ticketing, booking confirmations, payments, receipts, and daily cash and sales records.
• Coordinate with activity supervisors and operations staff to support smooth visits and timely sessions.
• Promote suitable packages and activities, handle feedback and complaints, and escalate concerns when needed.
• Maintain customer records and follow up on enquiries and pending bookings.
• Keep the reception area clean, organized, welcoming, and stocked with necessary materials.
• Communicate venue rules, age requirements, and safety instructions clearly.
• Prepare daily reports on visitors, bookings, payments, and outstanding enquiries.
• Support administrative tasks, event preparations, and activity-zone coverage, including guest supervision and safe operations.

Preferred qualifications

• One year of reception experience is preferred.
• English and Arabic are preferred.

Pay

• Pay starts at AED 1,500 per month.