Operations Specialist
Role Overview
The Operations Specialist supports smooth operations and property upkeep to high standards.
The role helps implement property management strategies, oversee daily operations, and meet operational and service standards.
Key Skills for This Role
Full Job Posting
About Stella Stays
Stella Stays describes itself as a tech-driven hospitality brand offering furnished homes across MENA for short and longer stays.
The company says its homes are bookable online and that it operates in a fast-growth environment.
About the Role
The Operations Specialist supports smooth operations and property upkeep to high standards.
The role helps implement property management strategies, oversee daily operations, and meet operational and service standards.
What You’ll Do
- Handle guest concerns and operational issues promptly and remain available during emergencies to support guest safety.
- Prepare operational reports and respond to requests.
- Oversee daily property operations, budgets, and operational planning.
- Complete assigned tasks on time and in line with agreed service-level agreements.
- Maintain accurate operational records daily.
- Coordinate maintenance, renovation, and repair providers, including quotations, work oversight, and budget control.
- Coordinate service-provider responsibilities and support budget targets with cost-effective solutions.
- Improve guest satisfaction through communication, follow-up, and problem-solving.
- Identify improvements to processes, service quality, and efficiency.
- Build supplier and service-provider relationships to support smooth and consistent operations.
What We’re Looking For
- Two to three years of experience in operations, property management, or facilities management.
- Strong knowledge of property management and day-to-day operational processes.
- Communication, leadership, organization, and budget management skills.
- Experience coordinating maintenance, renovation, and repair activities.
- Ability to manage suppliers, contractors, and service providers.
- Problem-solving and negotiation abilities.
- Ability to manage priorities and make sound decisions in a fast-paced environment.
- Proficiency in Microsoft Office Suite and other relevant operational tools.
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